Mugs.co.uk FAQs

Frequently Asked Questions

Product Specific FAQs

• + How Do BioMaster® antimicrobial products work?
  Our BioMaster® antimicrobial products are made with regular materials plus an additive called BioMaster®. BioMaster® works to disrupt bacterial cells in three distinct ways which makes it much more efficient and effective than using standard disinfectant or cleaning products.
  
  1. Disrupts the cell from growing by binding to the cell wall
  2. Stops the cell from producing energy.
  3. Interrupts cell DNA replication.

  
• + How Do AntiBug® antimicrobial products work?
  Our AntiBug® antimicrobial products are made with regular materials plus an anti-bacterial additive. The AntiBug® additive works to prevent and disrupt bacterial growth and is more efficient and effective than using standard disinfectant or cleaning products.

  
• + What are Prevented Ocean Plastic products?
  These products are made using recycled plastic which is collected from coastal areas at risk of ocean plastic pollution, thus reducing the amount of plastic waste that ends up in our oceans.
  
  You can read more about this at the Prevented Ocean Plastic Website.

  
• + How does design complexity and pricing for custom moulded PVC products work?
  For custom moulded PVC products the price is based on the complexity of the design, rather than number of colours as with other custom branded products. The prices we show are based on a design of average complexity - so the sort of designs we see most often. The exact cost will be detailed on your quote but very intricate or detailed designs are likely to cost more than simpler ones.
• + What are the mould charges mentioned for some PVC products?
  A mould charge is a one off charge to create a mould required for certain PVC products and is charged as part of an initial order for these items. When you place a re-order the same mould is used and therefore no charge would be made. This is separate from setup and origination costs which are included in our prices. Where a mould charge applies this is always stated alongside our prices.
• + What is the difference between 2D and 3D PVC products?
  2D embossed products have embossed elements raised by the same amount - so there can be different layers to the design but each layer will be flat. The Train keyring below shows 2D embossing.
  
  3D embossed products can have the embossed elements raised by different amounts - so layers can have curves or rounded elements. The keyring below shows 3D embossing.
  

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